Sr. Technical Support Representative - SaaS platform (Remote)Motorola Solutions • Oxford, MA, US
Sr. Technical Support Representative - SaaS platform (Remote)
Motorola Solutions • Oxford, MA, US
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job_description.job_card.job_descriptionProvide expert troubleshooting and guidance for Rave's suite of notification software products Respond to support requests in a timely and professional manner via email, screen sharing, and phone Troubleshoot a broad range of technical issues on Rave's SaaS platforms Conduct training on various Rave products and services Act as a liaison between customers and internal escalation teams while driving process improvements Bachelor's degree with 3+ years of experience supporting customers on enterprise SaaS platforms Basic knowledge of web services and technology (HTML, XML) Understanding of TCP / IP, DNS, DHCP, and IP subnets Proficient in CSV / spreadsheet manipulation skills Excellent verbal and written communication skills with strong investigative and troubleshooting abilities Knowledge of relational databases (SQL Server, Oracle, MySQL) Experience with emergency notification or public safety systems support Familiarity with telecommunications and AI / machine learning technologies Basic understanding of SMS networks and mobile applications French-speaking ability is a plus
Overview
Employer Industry : Public Safety Technology
Why consider this job opportunity
- Salary up to $74,700
- Incentive bonus plans and generous paid time off packages
- Comprehensive medical, dental, and vision benefits
- Opportunity for career advancement in a rapidly growing SaaS company
- Work remotely from anywhere in the U.S.
- Supportive company culture focused on community safety and employee well-being
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
PublicSafety #SaaS #RemoteWork #CareerGrowth #TechnicalSupport
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Technical Support Representative • Oxford, MA, US
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