THIS IS A CONTRACT TO HIRE OPPORTUNITY
Job Title : End User Compute (EUC) Technician
Reports to : Infrastructure Manager
Schedule : On-site 4 days per week, with flexibility to be present on additional days when critical needs arise
Role Overview
Looking for an EUC Technician to lead the design, deployment, and management of our client's enterprise endpoint platforms (Microsoft Intune and Jamf), support Office 365 administration, manage video conferencing infrastructure, and act as the Tier 3 escalation point for our Helpdesk.
This role bridges the Infrastructure and Helpdesk teams, ensuring consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The EUC Technician will identify systemic issues across teams, present findings with actionable solutions, and help strengthen alignment between Infrastructure, Helpdesk, and Security.
This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience.
Key Responsibilities
Endpoint Management and Architecture
- Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS)
- Oversee device lifecycle management : enrollment, compliance, patching, and deprovisioning
- Lead efforts to improve endpoint security, automation, and standardization
- Track and report on device metrics, compliance, and health
Office 365 Administration
Act as a subject matter expert for O365 services : Exchange Online, Teams, SharePoint, OneDrive, and licensingProvide Tier 3 support and lead feature rollout and adoptionMonitor system usage, access policies, and ensure policy complianceInfrastructure and Helpdesk Collaboration
Partner with Infrastructure to align endpoint architecture with enterprise standardsServe as the escalation point for Helpdesk Tier 3 tickets involving endpoints, O365, or device managementCoach and mentor Helpdesk staff through documentation and hands-on troubleshootingIdentify recurring or systemic issues and present analysis and solutions to the Infrastructure and Helpdesk teamsSupport infrastructure projects that impact endpoint experience, such as software rollouts, network upgrades, or policy changesVideo Conferencing and Collaboration Tools
Support and maintain corporate AV and video conferencing systems (Zoom, Teams Rooms, etc.)Troubleshoot meeting space issues and propose improvements or upgradesEnsure consistent hybrid meeting experiences across all sitesSolution Design and Continuous Improvement
Propose improvements to user experience, security posture, and device management standardsCollaborate with Infrastructure and Security teams on system transitions, integrations, and compliance initiativesAnalyze endpoint and support data to identify trends, risks, and opportunities for improvementDevelop and present recommendations to management for systemic issue resolutionTeam and User Interaction Skills
Communicate clearly with users at all technical levelsBuild trust through responsive, respectful, and effective supportTranslate technical concepts into simple language and model strong communication and service standardsRequired Skills and Experience
3+ years in IT with a focus on endpoint management and end-user support2+ years of hands-on experience with Microsoft Intune and Jamf ProStrong knowledge of Office 365 administration, especially Teams and ExchangeExperience managing and supporting AV / conference room systems (Neat, Cisco, Zoom)Scripting / automation experience (PowerShell, Bash, or similar)Strong troubleshooting skills and ability to identify and resolve systemic issuesEffective written and verbal communication, with strong documentation skillsPreferred Qualifications
Jamf Certified Admin or Microsoft Endpoint Manager certificationExperience in hybrid Mac / Windows environmentsFamiliarity with identity, access, and endpoint security : MFA, device compliance, and conditional access