Contact Center Supervisor

A company is looking for a Supervisor, Contact Center.

Key Responsibilities

Manage and coach Customer Service staff, ensuring performance expectations are met

Collaborate with internal and external partners to maintain effective processes

Analyze Contact Center data to identify opportunities and oversee specific projects impacting business goals

Required Qualifications, Training, and Education

High school diploma or G.E.D. equivalent

1+ years of leadership or supervisory experience required

Experience in coaching and mentoring in a professional environment

Proficient in Microsoft Outlook, Word, and Excel

Strong knowledge of Medicaid and NEMT programs preferred