Customer Service Representative

Join The Complete Package : Customer Service Representative

At Pratt Industries, we embody the spirit of innovation and excellence in crafting sustainable packaging solutions. As a Customer Service Representative, your role is pivotal in achieving our vision. You'll seamlessly connect with our customers, ensuring their needs align with our mission to protect, transport, and drive sales through unparalleled service.

A Day in the Team

Our team cherishes curiosity and a growth-driven environment. Here, every interaction is an opportunity to learn, experiment, and contribute to a collaborative culture. You will manage customer orders, maintain critical inventories, and process new itemsall while fostering strong relationships with our plant departments.

What You Give

Process orders timely with precision

Proactively resolve customer inquiries

Maintain organized customer documentation

Recommend schedule improvements

Collaborate across departments

Uphold company policies

Engage in sales support activities

Process billing and purchase orders

Communicate effectively with customers and sales teams

Analyze warehouse stock levels and monthly usage

What You Get

Be part of a growth-oriented team

Insurance and wellness benefits from day one

Stability in a fast-growing company

Comprehensive benefits package

Ongoing professional development opportunities

Your Role and How We Support You

Success in this role means maintaining efficient processes and enhancing the customer experience.

You will :

Process and track customer orders and complaints

Coordinate inventory levels with plant schedules

Train and assist sales staff as needed

Adhere to and optimize daily production schedules

Support our commitment to sustainability and professionalism

Bring your computer literacy, excellent communication skills, and problem-solving ability to tackle diverse challenges with resilience.

Seize the Opportunity

If you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include :

High school diploma or equivalent

Experience working in a manufacturing industry preferred

Computer data entry experience preferred

Experience in the corrugated box industry preferred

Your Next Step

If you're ready to thrive in a fast-paced manufacturing environment, embodying our values of safety, integrity, and customer focus, we'd love to hear from you. Embrace a role where your ideas thrive, and your career flourishes at Pratt Industries. Apply now and become a part of The Complete Package!