Global Account Director

Global Account Director

DSV - Global transport and logistics. In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location : Iselin, NJ

Division : Group

Job Posting Title : Global Account Director

Time Type : Full Time

Summary

The Global Account Director will be responsible for managing and growing either one or a portfolio of key global accounts (Platinum & Gold level within DSV). They will be accountable for driving revenue and volumes growth, development and execution of account strategies, and ensuring customer satisfaction. This position will report to either the Senior Director, Key Accounts or the Vice President, Global Key Accounts, based on the account portfolio or the requirements at the time. In this light, this position may be responsible for only one large account.

Duties and Responsibilities

• Develop and execute account strategies at either global or regional levels to deliver the required and agreed revenue, profitability and volume targets
• Build and maintain strong relationships with key stakeholders at the assigned account(s) locally, regionally and globally
• Identify opportunities to expand the DSV services and Divisions to increase Share of Wallet within the assigned account(s)
• Collaborate with internal teams and stakeholders to ensure operational excellence and timely resolution of customer issues
• Prepare and present business reviews (QBR's, ABR's) and performance reports to clients and DSV management
• Conduct regular account planning and review meetings with the team
• Ensure customer satisfaction through effective communication, responsiveness, and issue resolution
• Other duties and projects as assigned

Educational background / Work experience

Bachelor's degree in business, logistics, or a related field is preferred. Master's degree in business or a related field is a plus. Minimum of 10 years of experience in sales or regional or global account management in the transportation and logistics industry. Including, but not limited to airfreight, ocean freight, warehousing and road transportation. Experience managing large accounts and developing account strategies is required.

Skills & Competencies

Strong business acumen and strategic thinking skills. Excellent communication and interpersonal skills. Ability to build and maintain strong customer relationships. Proficiency in data analysis and reporting. Ability to work in a fast-paced, dynamic environment. Experience with PowerPoint and Excel, or similar programs is essential.

Preferred Qualifications

Experience working in a multinational corporation is preferred.

Language skills

Fluency in English is required. Proficiency in other languages is a plus.

Computer Literacy

Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required. Experience with CRM software (e.g. Salesforce / Microsoft Dynamics) is preferred.

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered given any special projects that are time sensitive. While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is : $115,000 - $172,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV provides a comprehensive package of benefits including : medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com .