Customer Success Partner

Overview

Talent Acquisition Consultant @ CGI | Driving High-Volume Recruitment

Position Description

Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI provides ERP solutions to State and Local Government clientele. You will benefit from being a CGI partner, be challenged in your workplace, and align yourself with strategic work. CGI is seeking an experienced Customer Success Partner to join our team. The Advantage Customer Success Partner builds strong client relationships to promote full product adoption, increase value realization and product satisfaction, proactively manages and builds relationships with client leaders, and serves as a trusted advisor ensuring a positive experience and success with our products and services. The Customer Success Partner works with clients to understand their business priorities and challenges and collaborates on a roadmap to guide them on evolving offerings, system optimization, and best practices. The Advantage program benefits from sharing client insights back to the product team to help address public sector challenges.

This is a hybrid role, requiring two to three days per week from any CGI office.

Your future duties and responsibilities

• Anticipate client needs and act proactively to identify trends, spot risks, and growth opportunities
• Develop and implement strategies to maximize customer satisfaction and growth
• Collaborate with internal teams to ensure an outstanding customer experience
• Establish and maintain regular client interaction and business planning sessions
• Coordinate with Advantage teams to develop resources for customer enablement (onboarding materials, quick start guides, best practices, playbooks, webinars and live Q&A sessions)
• Maintain a thorough understanding of customer needs, challenges, and priorities
• Stay informed about Advantage products, features, and industry trends to provide expert guidance
• Monitor and report on client performance metrics and customer feedback
• Internal review and reporting of client health

Required Qualifications To Be Successful In This Role

Compensation and benefits

CGI anticipates accepting applications through November 30, 2025.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or gender identity or expression, and other protected statuses where required by law. CGI provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you need an accommodation to apply for a job in the U.S., please email US_Employment_Compliance@cgi.com with the Position ID. This address is for accommodation requests only.

Equal Opportunity and Veterans Resources

CGI supports translating military experience and skills. We offer a site dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon successful completion of a background investigation. Some roles may require a government security clearance and related checks, including credit checks where applicable. CGI will consider qualified applicants with arrests or convictions in accordance with local laws.

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