Talent Development Specialist

Talent Development Specialist

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed

Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program

Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner

Maintains knowledge / professional understanding of a vast array of occupations / career paths (for effective placement / processing and assessment of customers as well as determining services most appropriate for their career goals

Provides motivational support to customers during the job search process

Identifies training needs and ensures appropriate training

Facilitates job readiness / search workshops

Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers

Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants

Successfully documents customer success stories internally and externally.

Analyzes and constructs critiques of resumes / required documentation for effective processing for customer eligibility

Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer

Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines

Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary

Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director

Qualifications

Education / Experience

• Related Associate degree from an accredited university or college, or equivalent work experience
• Related work experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years' experience in workforce development or related programs preferred

Strong communication and organization skills, computer skills, publishing skills and the ability to communicate clearly and concisely

The ability to relate well with individuals, ability to motivate, and posses experience in presenting workshops and working with individuals having one or more barriers to employment

A referral network with other human service agencies in the community and can provide intervention services as needed

Knowledge of various job search strategies, resources and actions plans

Ability to follow instructions well

Adaptable, flexible, and a fast learner

Creative and able to meet deadlines

Works well under pressure and goal oriented and works well within a team concept

Demonstrated customer service skills

Demonstrated computer skills, with experience using word processing and spreadsheet software applications

Familiarity with the communities being served, with knowledge and understanding of local needs and resources

Be able to work first shift and overtime if required

Travel when necessary