Information Technology (IT) Analyst

American Pride Bank • Macon, GA, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

4740 Log Cabin Dr

Macon, GA, 31204

(478) 784-1448 |

https : / / www.americanpride.bank / Social Media Facebook LinkedIn

Job Title

IT Analyst

Position is responsible for excellent customer service and technical support to all Bank employees. Based on-site at any of our Middle Georgia locations.

About American Pride Bank Inc

American Pride Bank was founded in 2007 by first-generation Americans and entrepreneurs to ensure everyone has fair access to financial products and services needed to achieve their American Dream. Our mission is to build a diverse-owned bank that serves ambitious, underestimated people and places, creating pathways for generational wealth, growing local economies, and reducing economic disparities. We are more than a bank; we are trusted partners who ensure every customer and business owner can achieve their American Dream. We take pride in seeing our communities prosper and knowing we played a part in that success. Our niche is serving small business owners, providing dignity in banking, and making people feel seen and valued. Through it all, we offer responsive, flexible, and tailored banking services that allow our customers to make money, build wealth, and secure a long-term legacy of financial well-being.

We are searching for a full-time Information Technology (IT) Analyst to support the Bank's IT department. This position is primarily responsible for providing excellent customer service and technical support to the Bank's employees. Service area will span across all functional areas of the Bank and include both hardware and software programs. This is an on-site position and can be based at any of our Middle Georgia locations.

Duties and Responsibilities

Provide Level 1 technical support for Bank hardware, software, and network related issues via phone, email, or in person.
Diagnose and resolve technical problems promptly, escalating complex issues to higher-level support when necessary.
Install, configure, and maintain computer systems, and software applications.
Assist with onboarding and offboarding employees, including setting up accounts and devices.
Gather data and prepare monthly reports for review by Management.
Collaborate with IT team member(s) and IT Management to improve processes and system performance.
Educate users on best practices for IT security and system usage.
Maintain knowledge and awareness of financial industry technical issues and trends.
Assist IT Management with all Annual Upgrades, End of Year processes, and special projects as needed.
Support the management of the business continuity and disaster recovery functions of the Bank.

Environmental and Physical Activity

Fast-paced banking / business office environment with standard office temperature, moderate noise from computer(s), printer(s), telephone, fax, copier, scanner and other office equipment, and median traffic.

Ability to walk, sit, stoop, kneel, reach, lift (up to 15 pounds), and stand for various lengths of time and meet other physical demands required to perform the job.

Ability to operate and use a computer, printer, telephone, fax, copier, scanner, other office equipment and tools needed and used to perform this job.

Qualifications

High school diploma required. Bachelor's degree in Computer Science, Information Systems, Business, or related field preferred (or equivalent years IT experience).

Proven experience in an IT Help Desk or Technical Support Role.

Experience with Jack Henry Products and / or Cognos is a plus.

Proficient in Microsoft Office applications including Word, Outlook, Excel, and Teams.

Knowledge, Skills & Abilities

Excellent communication skills, both oral and written.

Proficient with the ability to quickly learn the applications, hardware, and software used in the Bank.

Excellent analytical and problem-solving skills.

Project management experience, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Ability to maintain confidentiality.

Benefits

401(k) plan with employer match up to 5% after 90 day waiting period.

Dental insurance at no cost to employee : spouse / dependent coverage available at cost to employee.

Flexible spending account for medical expenses and dependent care.

Medical insurance at no cost to employee : spouse / dependent coverage available at cost to employee.

Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.

Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.

Paid Time Off

Vision insurance at no cost to employee : spouse / dependent coverage available at cost to employee.

American Pride Bank is an equal opportunity employer, committed to providing accommodations to employees with disabilities.

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Information Technology Analyst • Macon, GA, US