TEAM LEADER (Hurst)

Job Position

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

Position Summary : Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting / quality food, executing on 20 / 20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

Guest Expectations

• Well-Trained (Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.
• Neat and Well-Groomed (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and / or hairnet, and uniform is clean and unwrinkled.
• Friendly (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.
• Well-Staffed (Clean) Models how to maintain restaurant cleanliness (interior / exterior) and monitors the facilities to ensure it is done on a regular basis.
• Helps with order taking and cashiering during busy times.
• Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help, when necessary, to meet guests' needs.
• Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
• Food Tastes Great (Food Quality) Monitors quality to ensure the food looks and tastes great and is of high quality.
• Models and monitors food presentation and coaches team members when necessary.
• Coaches team members to ensure that the taste, appearance, and temperature standards are met for all products, and retrains when necessary.
• Consistent and Quick Service (Fast) Models a sense of urgency, hustles, greets guests and encourages team members to do the same.
• Leads and coaches team on how to provide consistent, fast service.
• Helps with order taking and cashiering during busy times.
• Order Accuracy (Accurate) Models how to communicate and work within a team to ensure order is accurate for the guest, repeats orders following JIB standards.
• Follows-up on order errors to get to the bottom of problems and works with team to learn from their mistakes and improve the Does not dismiss errors.
• Holds employees accountable to minimal order errors and re-trains them as needed.
• Food Safety (Food Safety / Quality) Makes sure food is safe for the guest by following all food safety and food quality policies and procedures.
• Follows all hand washing and glove procedures.
• Completes the Food Safety Checklist each shift.

It's All About

Brand Ambassador

Focus on the Guest

Team Skills

Commitment

Front of Restaurant

Guest Service (Dine In / Drive-Thru)

Interior

Exterior