Contact Center Sales and Service - Property & Casualty (P&C) Licensed Advocate

Contact Center Sales and Service - Property & Casualty (P&C) Licensed Advocate

3 weeks ago Be among the first 25 applicants

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

Position Summary

At Oncourse Home Solutions (OHS), our contact center agents are the civic voices of our brand, acting as trusted advisors and customer advocates. As a Licensed Sales Agent, you will play a critical role in expanding the OHS brand and driving high-quality sales by engaging with potential and existing customers via phone and online. Your primary objective will be to understand customer needs, recommend appropriate coverage, and close sales — all while delivering an exceptional customer experience.

Job Duties / Responsibilities

• Sell Property & Casualty (P&C) protection plans to residential customers in alignment with documented scripting, policies, and procedures.
• Make outbound calls to prospective customers to promote and sell our products and services.
• Handle inbound calls from customers, answering questions and providing product information.
• Identify customer needs and tailor solutions to meet those needs effectively.
• Achieve and exceed individual and team sales targets and performance metrics.
• Accurately document customer interactions, sales activities, and follow-ups in the CRM system.
• Maintain a deep understanding of our products and services to effectively communicate their value.
• Stay informed on market trends and customer preferences to improve sales performance.
• Collaborate with peers to share best practices and enhance overall sales effectiveness.
• Identify patterns in customer feedback and share insights with leadership to support continuous improvement.
• Meet or exceed performance goals related to sales, quality, and customer satisfaction.
• Provide exceptional customer service and maintain a positive, empathetic demeanor at all times.
• Understand and articulate the enrollment and billing process.
• Demonstrate comfort receiving coaching and acting on performance feedback.
• Maintain a professional and reliable presence as a key contributor to a results-driven team culture.

We're Excited if This is You!

We're excited about candidates who can bring energy, customer focus, and a passion for sales excellence to our team. If you thrive in a fast-paced, results-driven environment and have a proven track record of exceeding sales targets, we want to hear from you.

Experience and Qualifications of the Role

Computer Skills Needed to Perform This Job

Education

Certificates, Licenses, Registrations (Indicate Preferred Or Required)

Benefits

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $16.82-$26.44 hourly. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to : healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement.

Competencies

Communicate Effectively – Clearly and succinctly communicates in both verbal and written formats; ensures messages have the desired effect.

Composure – Remains calm under pressure; manages stress professionally and maintains focus in high-stakes situations.

Customer Focus – Actively listens to customer needs; delivers solutions and maintains lasting relationships based on trust and satisfaction.

Functional / Technical Skills – Demonstrates the necessary knowledge and capabilities to consistently perform the role at a high level.

Drive for Results – Exceeds goals; shows strong initiative and follow-through.

Technical Learning – Learns new technologies and systems quickly; adapts easily to evolving products, tools, and platforms.

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