District Manager
We are seeking a dynamic and strategic District Manager to lead and elevate our Conference and Reception Services across a multi-site portfolio valued at $15$25 million. This role is pivotal in shaping exceptional guest and employee experiences through high-touch hospitality, seamless operations, and innovative workplace solutions. You will oversee a team of location managers and frontline professionals, ensuring consistent service excellence, operational efficiency, and client satisfaction.
Key Responsibilities :
Client & Guest Experience Leadership : Serve as the primary liaison for clients across the district, ensuring that conference and reception services consistently exceed expectations. Champion a hospitality-first culture that enhances workplace engagement and brand reputation.
Operational Oversight : Conduct regular site visits and operational audits to ensure service standards, cleanliness, and technology integration are optimized. Implement process improvements to enhance scheduling, space utilization, and guest flow.
Team Development & Engagement : Recruit, train, and mentor management and frontline teams. Foster a culture of professionalism, warmth, and responsiveness. Support career development and succession planning across the district.
Financial Management : Develop and manage district budgets and forecasts. Monitor financial performance of each unit, identifying opportunities for cost optimization and revenue growth.
Sales & Expansion Support : Collaborate with business development teams to support new client acquisition and onboarding. Lead pre-opening planning, staffing, and service design for new locations.
Reception & Conference Technology Integration : Ensure effective use of reservation systems, visitor management platforms, and digital signage. Stay current on workplace technology trends to enhance service delivery.
Compliance & Standards : Ensure consistent application of company policies and HR practices. Monitor performance reviews, training records, and compliance with safety and confidentiality standards.
Qualifications :
Education : Bachelor's degree preferred
Experience : Minimum of 5 years in multi-site management of conference and reception services. Proven success in leading hospitality-focused teams and managing client relationships.
Skills & Attributes :
Passion for creating memorable guest experiences
Travel Requirements :
Occasional travel required to support district operations and client engagements.
Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.
District Manager • New York, NY, US