Member Services Business Analyst

Job Location

All Office Locations - NV, FL, NY, NJ, OK, CA

Position Type

Full Time

Salary Range

Undisclosed

Job Shift

Day

Job Category

Data Analysis

Description

We normally recommend brushing regularly, but don't brush this one off! Opportunity is calling.

MUST

reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL.

The Member Services Business Analyst will provide research, project management and analytical support in the development and implementation of operational policies and strategies that support core business functions within the department. This position will serve as a liaison between internal business units to ensure key initiatives are tracked, updated and reported out frequently as scheduled. The Member Services Business Analyst will also coordinate with key departments, vendors and regulators to develop, collect and organize business policies, agreements and workflows.

Job Summary Details

• Support the Manager of Workforce Management & Analytics in the project management, development and implementation of workgroup(s) for new and existing initiatives involving the Member Services Department.
• Support in the research and analysis of regulatory requirements, legislative changes and organizational initiatives.
• Assist in ensuring alignment within internal functioning units and other departments in operating and improving call center performance and efficiency.
• Support with budget planning and tracking and staffing analysis.
• Provide technical and project management support in the selection and development of criteria in the selection of business partners. Review BPO proposals & renewals, draft preliminary outlines, produce Professional Service Agreements (PSAs), and perform statistical analysis.
• Responsible for compilation of data and information analysis.
• Draft flowcharts and operational workflows as required for Lean initiatives, process improvement and audit requests.
• Report analysis findings as required.
• Take a lead role in the development, maintenance and publishing of internal / external policies and procedures.
• Any other duties as directed.

Education / Experience :

Specific Skills / Knowledge :

Location : MUST

reside near our primary offices in Irvine, CA., Las Vegas, NV., Oklahoma City, OK., Uniondale, NY., Shrewsbury, NJ. or Tampa, FL. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

Compensation :

In the spirit of pay transparency, we are excited to share the base salary for this position is $58,760 - $90,000 exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY , your final base salary compensation will be determined based on factors such as geographic location, skills, education, and / or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package.

Work is generally performed within an office environment, with standard office equipment available. Sedentary work involves extensive sitting, typing, close range vision most of the time.

What LIBERTY Offers

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That's why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.

Our first-class benefit package supports our employees and their dependents with :

LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.

LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve. We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications :

LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.

About the company

LIBERTY Dental Plan is a MANAGED DENTAL CARE BENEFITS ADMINISTRATOR that specializes in government-sponsored programs, provides carve-outs to health plans, and arranges for the delivery of cost-effective, quality dental care services by using one of the largest and most credentialed dental networks. Our goal is to improve the quality of our partners' dental programs and improve the overall health of their members.

Notice

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