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Claims Specialist
Claims SpecialistCity of New Albany • New Albany, IN, US
Claims Specialist

Claims Specialist

City of New Albany • New Albany, IN, US
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Job Description

Job Description

This position is responsible for processing all of the City's claims in a timely and efficient manner by maintaining high levels of organization and customer service.

  • " denotes an essential function of the job

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Process all claims to ensure legal compliance by following policies, procedures, guidelines as well as state and federal regulations.
  • Provide legal support by assembling document for settlement action.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Assist with payroll, bookkeeping, and perform other duties as assigned.

    • STANDARDS OF PERFORMANCE

  • Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
  • Act independently and originate new procedures and new approaches to problems.
  • Display excellent verbal and written communication skills.
  • Maintain initiative to preserve the flow of work.
  • Work under stress and with commitment to deadlines.
  • Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
  • Complete projects and / or reports in accurate and timely manner
  • Maintain City information in a confidential manner.

    • MENTAL AND PHYSICAL REQUIREMENTS

  • Ability to work as a team member.
  • Display professional appearance, warm demeanor and positive attitude.
  • Be a motivated self-starter.
  • Work independently and to be accurate, efficient and organized.
  • Manage multiple tasks simultaneously.
  • Work under pressure with time constraints in a changing environment.
  • Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
  • Lift and / or move up to 25 pounds occasionally.
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

    • WORKING ENVIRONMENT AND CONDITIONS

  • This position requires working in the internal environment.
  • This position requires a flexible work schedule; night and / or weekends may be required.

    • EDUCATION, EXPERIENCE and TRAINING

  • Minimum of high school diploma required; some college preferred.
  • One to two years general claims experience required.
  • Previous customer services experience.
  • Ability to effectively communicate both orally and in written form.
  • A pleasant, friendly, and outgoing demeanor.
  • Experience in Microsoft Office products, specifically Word, Excel, and Outlook required.
  • Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
  • Willingness to take on additional tasks as assigned.

    • EQUIPMENT AND TOOLS

  • Computer and peripherals.
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    Claim Specialist • New Albany, IN, US