040W, Unit Secretary (WAM) - IP Support

Job Title

Shift : Weekends Only (Friday, Saturday, Sunday) 6 : 45am - 7 : 15pm

Serves as the primary communication and information "hub" for the unit, answering telephones and patient call lights and ensuring that appropriate parties receive information in an expeditious manner. Enters patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Performs complex secretarial and receptionist functions including ordering and stocking needed supplies and equipment, filing, copying, and printing patient data reports for the department. Patient care tasks may be performed in accordance with established policies, procedures, and guidelines. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

High school graduate or GED required, associates or bachelor's degree preferred. Two (2) years secretarial or comparable clerical experience required. Medical Office Assistant certificate or one (1) year of business or other related college coursework may be considered in lieu of clerical experience. Demonstrates excellent interpersonal and customer service skills. Knowledge of medical terminology is strongly preferred. Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint). Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully.

Responsibilities

1. Communication

• Promptly and courteously greets others in a friendly manner.
• Receives and directs others by using AIDET and Greet & Feet.
• Within scope of job description, responds to questions and provides direction.
• Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.
• Consistently uses the Physician Profile to ascertain the correct method / number to page physicians.
• Updates and maintains call light system assignments accurately and efficiently during each shift.
• Appropriately utilizes the Patient Tracking system in communicating with the Patient Placement Office.

Information Processing

Medical Records Maintenance

Service Requisitions

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values :

Unit Operations

Accountability

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.