Senior Manager, Observability & Operations Data Platform

ServiceNowSanta Clara, CA, US

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Senior Manager, Observability & Operations Data Platform

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are currently seeking a Sr. Manager to join our Observability and Operations Data Platform group.

What you get to do in this role :

Leading and growing a high-performing team focused on real-time analytics, anomaly detection, observability, and data insights
Defining and owning the team's AI strategy, ensuring the integration of AI across observability and operational workflows
Fostering a culture of AI-first development, enabling engineers to leverage AI-driven tools and practices in day-to-day work
Working in an Agile, collaborative environment with forward-thinking developers and quality engineers to deliver reliable, high-quality software
Partnering with Product, SRE, and AI / ML teams to align roadmaps and deliver innovative solutions
Mentoring and developing engineers and managers, with a strong focus on AI adoption, best practices, and continuous improvement

Qualifications

To be successful in this role you have :

10+ years of related experience with a bachelor's degree; 8+ years with a master's degree; or equivalent experience with technologies in Observability, Data Lake, and Big Data domains

6+ years of team management experience, including proficiency in providing feedback and driving strategies, policies, and plans

2+ years of proven experience leading AI-driven teams and shaping AI adoption strategies

Experience integrating AI into workflows, decision-making, or problem-solvingthis may include AI-powered tools, workflow automation, analyzing AI-driven insights, or evaluating AI's impact on the business or industry

Hands-on experience with AI productivity tools (e.g., Windsurf, Cursor, GitHub Copilot, ChatGPT) to improve efficiency and productivity

Strong technical skills in streaming engines and multiple database types (time-series, key-value, and RDBMS); Java expertise required, Python experience a plus

Proficiency in writing efficient, object-oriented, modular, and high-quality software, with knowledge of unit testing, profiling, and performance tuning

Experience in the design and implementation of large, scalable environments; familiarity with Kubernetes-based applications is a plus

Ability to thrive in a fast-paced environment with dynamic or ambiguous requirements, while maintaining focus on delivering high-quality outcomes

Outstanding interpersonal and communication skills, both written and verbal

GCS-23

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Senior Data Platform • Santa Clara, CA, US