IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635

Job Description

Onsite  Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.

Fluent in KOREAN and ENGLISH Mandatory

Responsibilities

• Support office and retail staff with day-to-day IT issues
• Troubleshoot desktops, laptops, printers, phones, and POS terminals
• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
• Install and maintain software, OS updates, and security patches
• Handle SAP user issues (e.g., access, printing, basic errors)
• Troubleshoot POS devices, receipt printers, scanners, and payment terminals
• Ensure network connectivity (wired and wireless) is stable and functional
• Maintain accurate IT asset inventory and documentation
• Support new hire onboarding and terminations (hardware, accounts, access)
• Manage tickets through the helpdesk system and escalate when needed
• Work with vendors for equipment repair or service coordination

Requirements

Work Timing

Regular Hours

Monday to Friday, 9am to 5pm

Work Timezone

Global Timezone

(GMT -0700)   Pacific Time - Los Angeles   (PST)

Reporting Location

Studio 1886   515 Shatto Place Los Angeles

Hours per week

40

Duration

12 month(s)

Requirements

SAP Windows OS MacOS Applie iOS Microsfot 365 Support Tickets