Business Analyst

JOB TITLE : Business Analyst JOB LOCATION : Quincy MA WAGE RANGE

• : $60-$65 JOB NUMBER : ITS77-EHS-FY26-BUSANAL-013-DPH REQUIRED EXPERIENCE : Bachelor's degree or equivalent experience 3-5 years of experience as a Business Analyst in IT projects. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Proven ability to facilitate workshops, elicit requirements, and document business processes. Excellent analytical, problem-solving, and communication skills with the ability to translate technical concepts for business users. Exceptional attention to detail and a strong desire to learn and adapt in a fast-paced environment. Experience using Jira and Confluence for managing requirements, documentation and project workflows. Ability to work independently and manage multiple priorities. Ability to work effectively in a hybrid work model (on-site and remote collaboration). Preferred : Experience with Salesforce platform as a user or in an analyst capacity. Understanding of public health programs or licensing / permitting / inspections systems and processes. Familiarity with data mapping, integrations, or reporting tools. Work Environment : Full-time hybrid role with a mix of on-site and remote work (specific schedule to be determined). Must be available for in-person meetings and workshops as needed. Requires reliable internet connection and ability to participate in virtual meetings. Collaborative, mission-driven environment focused on improving public health services and outcomes across the Commonwealth. JOB DESCRIPTION The Business Analyst will work closely with business stakeholders, project managers, developers, and QA testers to translate requirements into actionable solutions. The ideal candidate will bring strong analytical and communication skills, and exceptional attention to detail. Experience with Salesforce, public health, Jira, and Confluence is preferred. Core Responsibilities Collaborate with business stakeholders to identify, define, document, and validate functional and non-functional requirements. Translate business needs into clear user stories, acceptance criteria, and process flows. Facilitate workshops, requirement refinement sessions and demonstrations to validate understanding and gain alignment. Collaborate with the development team to ensure business needs are accurately reflected in configuration, workflows, and integrations. Partner with the broader technical teams to ensure requirements are accurately understood, implemented, and validated through testing. Conduct gap analyses and identify opportunities for process improvements or system enhancements. Support Quality Assurance by reviewing test cases and validating that the delivered functionality meets requirements and acceptance criteria. Assist with change management by providing end-user support, collaborating on training materials and performing system walkthroughs. Track and manage documentation to ensure system processes and requirements remain accurate and accessible. Provide input into cutover planning and readiness activities including data validation and hyper care support. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
• While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.