Communications / Dispatch Manager

Public Safety Communications Center Manager

Reporting to the Deputy Police Chief, this position will manage activities within the Public Safety Communications Center which is a twenty-four hour, seven-days-per week operation involving multi-agency dispatching system. Supervises and coordinates workers engaged in receiving emergency or nonemergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers by performing the following duties :

Essential Job Duties

• Prepares work schedules to ensure that sufficient shift personnel are available for workload demands and manages the 24 / 7 Public Safety Dispatch Center staffing.
• Reviews dispatch operations to identify technical and operational training needs and recommend operational improvements.
• Reviews and recommends modifications to computer-aided dispatch (CAD) systems including overseeing upgrades and maintenance involving the CAD and radio systems.
• Assigns duties and examines work for conformance to policies and procedures.
• Coordinates emergency calls and relays information and assistance requests involving other law enforcement and firefighting agencies.
• Tests, inspects, and operates radio, telephone, computer, and other equipment as needed.
• Prepares, reviews, and maintains reports, statistics, and records.
• Performs the work of subordinate dispatch personnel as needed.
• Serves as the City's liaison Public Safety Answering Point (PSAP) Manager.
• Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review, and update policies and procedures for dispatch center

Competencies

Physical and Environmental Conditions

Required Contacts :

Knowledge, Abilities, and Skills :

Minimum Education, Experience, and Certification :