Product Manager

Product Manager For Contact Center

Distyl partners with the Global Fortune 1000 to lead $100M+ transformations through AI-native automation of core operations. Backed by Lightspeed, Khosla, and Coatue, we operate like a special ops team : fast, outcome-driven, and focused on solving high-stakes enterprise challenges. Our team blends elite talent from tech, strategy, and government to build the future of AI-powered enterprise operations.

About the Role

We are looking for a Product Manager for the Contact Center business line. You'll codify our repeatable Contact Center solution, including the SME Workbench, Agent Assist, and Remedy Layer, into a scalable, modular stack that can power deployments across telecom, travel, healthcare, and beyond.

You will own roadmap definition, modularity, and cross-functional alignment for one of Distyl's flagship solution areas, the Contact Center, a horizontal CX function with multi-industry impact. You should be energized by ambiguity and biased toward modularization and reuse over one-off solutions.

Key Responsibilities

Own the Roadmap : Define and manage the roadmap for the Contact Center solution stack, with a focus on modularity and reuse

Shape the Solution : Drive SME-facing tool development (SME Workbench, Agent Assist v1, Closed-Loop Optimizer, Remedy Layer modularization)

Customer Engagement : Partner directly with flagship enterprise customers to capture feedback and validate product direction

Deployment Feedback Loops : Partner with Implementation Leads to capture learnings from deployments and codify them into scalable templates

Cross-Functional Alignment : Act as the central node between Engineering / AI, Implementation, GTM, and Strategy

Market Research & Competitive Intelligence : Track evolving trends in contact center platforms, applied AI, and vertical-specific needs

Support GTM : Collaborate with GTM teams on pricing, packaging, analyst briefings, and case studies

Instrument & Optimize : Establish usage metrics and outcome tracking, closing the loop with AI Engineers to improve performance

Qualifications

10+ years experience

Product management experience in contact center / communications platforms

Background in growth and adoption systems (onboarding, experimentation, PLG)

Strong GTM fluency (launches, pricing, analyst engagement, positioning)

Experience in early-stage execution environments

Familiarity with applied AI products

Why Join Us?

We're less concerned with the perfect rsum and more with how you think and how you show up. Distyl seeks individuals who combine sharp intellect with emotional intelligence, thrive in ambiguity, and have a history of undertaking challenging or unusual tasks that have shaped their approach to operating under pressure.

Note : Distyl is a hybrid working environment and requires in-office collaboration 3 days a week. We have offices in San Francisco, CA and New York, NY, and this role is available in both locations.