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Commercial Lines Account Manager

Commercial Lines Account Manager

ZipRecruiterPerry, GA, US
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Overview

Welcome to Walker Insurance Agency, Inc., Perry, Georgia. We are dedicated to exceptional customer service and a welcoming work environment. The Commercial Lines Account Manager will build strong, long-term relationships with business clients and contribute to delivering outstanding service experiences.

Benefits

  • Annual Base Salary Based on Experience
  • Paid Time Off (PTO)
  • Health Insurance
  • Life Insurance
  • Retirement Plan
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Paid Holidays (10 per yr)
  • Hands on Training

Responsibilities

  • Client Interaction : Engage warmly with clients via phone, email and in-person, addressing inquiries and offering resolutions.
  • Account Management : Assist clients in managing their accounts, ensuring information accuracy, up-to-date records and timely response.
  • Problem Resolution : Actively listen to client concerns and provide effective and timely solutions.
  • Team Support : Collaborate with team members to ensure seamless operations by adhering to standard workflows, processes and real time documentation of client interactions.
  • Communication : Articulate insurance policy provisions, premiums and requirements accurately, clearly and timely to clients.
  • Customer Satisfaction : Ensure a positive customer experience by maintaining a courteous and professional demeanor.

    • Requirements

  • Education : Bachelor's degree, preferably in business, or insurance industry experience equivalent is required.
  • Experience : A minimum of 1 year of customer service or sales experience, preferably within the insurance or financial services industry.
  • Communication Skills : Excellent verbal and written communication skills to effectively interact with clients.
  • Problem-Solving : Strong problem-solving abilities and de-escalation skills to manage customer concerns.
  • Customer Focus : Dedicated to providing top-notch customer service with a positive attitude.
  • Attention to Detail : Keen attention to detail to ensure accuracy in data entry and client information management.
  • Technical Skills : Proficient with Microsoft Office Suite and database management software.

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    Commercial Lines Account Manager • Perry, GA, US

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