Access Point Case Manager

Job Description

Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Access Point Case Manager is responsible for providing case management services to individuals experiencing homelessness, connecting clients with housing resources, and coordinating care plans to promote long-term stability. The Access Point Case Manager helps maintain the Anaheim Service Center Food Pantry by completing daily temperature logs, disposing of spoilage, weighing / sorting food deliveries, submitting required food pantry reports, and distributing food donations as needed. This role requires obtaining and maintaining a current California Food Handler’s Certification.

The pay range for this position is  $22.00 - $25.00 per hour , depending on experience.

Responsibilities

Administrative Duties

Maintain the Family Access email and phone line.

Process referrals, notify clients of eligibility / ineligibility, and coordinate intakes.

Attending Family Solutions Collaborative AP meetings bi-weekly.

Attending Family Coordinated Entry System meetings once a week or as requested, matching households to appropriate housing opportunities.

Adhere to all program compliance and documentation standards.

Maintain relevant internal and external trackers.

Accept, weigh, and sort food pantry deliveries.

Submit all required food pantry reports.

Client Care

Complete intakes and enroll families into the Family Solutions Collaborative Bed Reservation and Community Queue through the HMIS Clarity database, completing warm handoffs and exiting families as needed.

Collaborate with Case Management Team by attending weekly meetings to discuss the client progress and create new strategies to meet client’s level of need.

Link clients to resources to assist client needs such as health care, food, hygiene items, financial assistance, housing, and referrals to other agencies for additional services.

Perform crisis intervention, as necessary, and counsel client with confronting issues adversely affecting their lives, such as mental illness, addiction and abuse.

Distribute food and other donations to individuals and families as needed.

Expectations

General

Adhere to all food safety guidelines per CA Health and Safety Code.

Obtain and upkeep CA Food Handler’s Certification.

Client Care

Expertly assess the strengths and needs of homeless clients.

Go above and beyond in finding and linking homeless clients with needed available resources.

Respond to communications from clients within 1 business day.

Ensure regular follow-up with bed reservation clients at minimum 1 / week.

Ensure regular follow-up with community queue clients at minimum 1 / month.

Maintain a caseload of up to 60 families.

Administrative

Represent clients and Illumination Foundation’s Family Access Point in all relevant meetings.

Respond to all FSR / VFD referrals within 3 business days.

Renew bed reservation spots at minimum every 7 days.

Screen all clients for Cal AIM enrollments and if enrolled with IF Cal AIM, refer client out.

Attend bi-weekly AP meetings with Family Solutions Collaborative.

Represent clients in all weekly family and transitional aged youth match meetings.

Attending Family Coordinated Entry System office hours meetings as needed.

Update internal tracking logs within 24 hours, and external tracking logs weekly.

Complete necessary exits within 1 business day and warm handoffs within 1 week.

Sort client and office mail daily.

Take out office and food pantry trash and / or spoilage daily.

Complete daily temperature log for refrigerator and freezer.

Weigh, sort, and document weekly food pantry deliveries.

Complete all required food pantry reports in advance of deadlines set.

Document any food spoilage at delivery by weighing and photographing spoilage and notifying Manager.

We uphold the values of Community, Action, Respect, and Empowerment in all aspects of our work.

Community - We lead with the vision of a strengthened and compassionate community for all. By embodying collective care, we serve as an example of what is possible when we come together.

Action - Our “whatever it takes” mindset drives us forward. We take initiative, step in where others have stepped out, and create solutions when none exist.

Respect - We deeply value the dignity and uniqueness of every individual we serve. We honor their stories, their journeys, and their right to be seen and heard.

• Empowerment - We heal—always. Our work enables clients to grow stronger in health, confidence, and belief in their potential as they move forward on their life journey.

Preferred Experience / Minimum Qualifications

Required :

Bachelor's degree in social services, Healthcare or related field; or equivalent combination of training and experience.

Current valid CA driver's license.

Experience in customer service or administrative work.

Proficiency in Google Suite (Mail, Docs, Sheets, Calendar).

Proficiency in Microsoft (Outlook, Powerpoint, Excel, Teams).

Bilingual in Spanish and English.

Preferred :

At least 1 years of experience working with at risk / homeless individuals (preferred)

Benefits

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