Workers' Compensation Specialist

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include : Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary : The Workers' Compensation Specialist manages claims from intake to resolution, serving as a resource and liaison for employees, ensuring compliance with regulations, analyzing data and metrics, fostering safety awareness, and coordinating with insurance carriers and medical providers. Essential Duties and Responsibilities : Oversee the entire lifecycle of workers' compensation claims, from initial reporting, resolution, and settlement. Serve as a primary point of contact for employees, providing information on WC benefits, assisting with claims forms, and acting as a resource for managers regarding procedures and policies. Maintain effective communication with injured employees, medical providers, insurance carriers, and other relevant parties to facilitate information exchange and expedite claim processing. Track, compile, and analyze data on claims frequency, severity, and costs to identify trends. Ensure claims handling procedures and documentation adhere to all applicable federal, state, and local workers' compensation laws and company policies. Assist in accident investigations, provide training on incident reporting procedures, and contribute to efforts to reduce workplace injuries and improve safety awareness. Manage relationships with insurance carriers, brokers, and other service providers to ensure effective program administration. Implement and maintain systems for tracking and managing claims data. Required Education and Experience : Required Education Bachelor's degree or a Combination of education, training, and experience. Required Years of Experience 2-4 years of work experience in Workers' Compensation or Safety. Additional Requirements : Excellent verbal and written communication skills. Strong organizational, time-management, and documentation skills. Proficiency using Microsoft Office Suite, HRIS systems, and claim management software. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities, or Certifications : Multi-state experience. Experience managing claims in Canada. Strong knowledge of EHS KPIs. Key Competencies : Adapting to and managing change. Communicating and building relationships. Business acumen and cross-functional knowledge. Achieving results. Decision-making and problem-solving. Travel Requirements : Occasional overnight travel is required (1-10%). Overtime / Additional Hours Requirements : Additional and non-standard hours may be required (exempt). Physical Requirements : Physical Activity : Frequency of work schedule : Standing Occasionally (11-33%) Walking Occasionally (11-33%) Sitting Constantly (67-100%) Driving a car / van / truck Never (0%) Reaching with hands and arms (up, down, or outward) Rarely (1-10%) Typing Constantly (67-100%) Using hands to touch / manipulate / handle Rarely (1-10%) Climbing and / or balancing Never (0%) Working at heights Never (0%) Stooping, kneeling, or crouching Never (0%) Talking and / or listening Constantly (67-100%) Using foot controls Never (0%) Twisting of the body Never (0%) Twisting of the wrist / arm Never (0%) Lifting