Account Manager

Job Description

This company seeking an organized and detail-oriented Account Manager to join its Operations team. This role focuses on managing client relationships and executing all aspects of direct mail projects, ensuring they are completed accurately and on time. The position supports mid-level client accounts and involves collaboration across multiple departments.

Key Responsibilities :

• Oversee all stages of direct mail projects for assigned clients, including intake, timelines, documentation, quality control, and invoicing
• Coordinate with internal teams such as production, purchasing, creative, data services, and scheduling
• Act as the client's representative within the Operations team to ensure work meets expectations
• Support senior project managers on more complex client accounts
• Maintain detailed records of client requirements and any changes
• Communicate project status clearly and regularly to clients
• Develop project plans, job instructions, and specifications for relevant departments
• Learn and apply knowledge of :
• Enterprise project management tools
• Direct mail production processes and specifications
• USPS guidelines and mailing procedures
• Internal workflows and client-specific requirements
• Create production samples for client review
• Monitor postage and inventory levels to prevent delays
• Generate project-related reports as needed
• Manage client relationships and coordinate with internal stakeholders
• Handle change management and cost tracking when adjustments are required
• Resolve client issues and escalate when necessary
• Support the sales team with project documentation and work statements

Qualifications :