Customer Operations Specialist

Customer Experience Specialist

Hours : Up to 40 hours per week

Schedule : Monday – Friday, 8 : 00 AM – 4 : 00 PM

Location : In-person role, travel to office required (potential subway travel)

About the Team

Join a team committed to growing and empowering local economies. The focus is on continuous improvement—moving faster, elevating quality, and building a strong community as services expand in scale and scope. If you're seeking to define your career as part of something greater, this opportunity offers a chance to grow while making an impact.

About the Role

We're seeking a hands-on, people-first leader with strong operational acumen and the ability to thrive in high-pressure environments to serve as a Customer Experience Specialist during the pilot of new service offerings. In this role, you will stabilize operations, support high-priority initiatives, and step into leadership responsibilities as needed.

This is a dynamic, fast-paced position ideal for someone who thrives in ambiguity, loves problem-solving, and enjoys working directly with people. Success requires both creativity and analytical thinking, paired with exceptional relationship-building and self-motivation.

Own Operational Excellence

• Oversee day-to-day operations, ensuring new services are fulfilled smoothly, efficiently, and safely.
• Monitor performance, diagnose inefficiencies, and implement corrective action plans.

Drive Process Improvements

Support Growth and Change

Nice to Haves