Call Center Representative

A company is looking for a Full Time Call Center Representative.

Key Responsibilities

Provide first-level assessment, support, and resolution of issues

Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests

Maintain customer satisfaction ratings and handle dispute escalation according to company policies

Required Qualifications

Minimum of 3 years of service-related experience in a call center environment

Experience in a remote and fast-paced environment

Basic knowledge of Microsoft Suite, including Outlook, Word, Excel, and OneNote

Ability to learn systems and multi-task effectively

Bilingual (Spanish) is a plus