Service Titan Implementation Specialist

Job Title : Service Titan Implementation Specialist

Job Description :

All Year Cooling & Plumbing is seeking a Service Titan Implementation Specialist to join our team, focusing on optimizing our operational efficiency and customer service excellence. As a key member of our team, you will be responsible for implementing and managing Service Titan software solutions to enhance our service delivery in HVAC and plumbing sectors. Your role will be critical in ensuring seamless software integration and empowering our team to deliver outstanding service across South Florida and the Gulf Coast.

Responsibilities and Duties :

• Lead and assist with the onboarding and configuration of Service Titan
• Develop and maintain comprehensive price books, including categories, services, and materials.
• Set up and manage estimates, proposal templates, and sales enablement tools to support our sales team.
• Design inventory workflows, replenishment systems, and technician workflows to optimize operations.
• Provide training to field technicians, customer service representatives, and office staff on core modules and best practices.
• Guide the establishment of billing workflows, invoicing, and payment processing systems.
• Offer technical support, troubleshooting, and data entry assistance to enhance system performance.
• Optimize customer service management, job booking, dispatch, and call flows for improved customer interaction.
• Collaborate with teams to translate business processes into scalable Service Titan configurations.

Qualifications :

Preferred Skills :

Additional Information :

Equal Employment Opportunity :  All Year Cooling & Plumbing is an Equal Opportunity Employer. We embrace diversity and are committed to fostering an inclusive environment for all our employees.

Join our dynamic team at All Year Cooling & Plumbing and play a pivotal role in delivering exceptional service and customer satisfaction across South Florida and the Gulf Coast.