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Guest Experience Specialist

Guest Experience Specialist

Swickard Auto GroupGresham
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Job Type Full-time Description

Duties and Responsibilities :

  • Respond promptly and professionally to all incoming internet leads (email, chat, website inquiries, social media messages, etc.).
  • Proactively follow up with potential customers through various digital channels to nurture leads and answer questions.
  • Qualify customer needs and preferences to recommend appropriate products or services.
  • Provide detailed product / service information, pricing, and availability.
  • Utilize CRM software to track and manage leads, customer interactions, and sales pipeline.
  • Schedule appointments (if applicable, e.g., for test drives, product demonstrations).
  • Negotiate pricing and terms to close sales in a timely and efficient manner.
  • Collaborate with other sales team members, finance, and service departments to ensure a seamless customer experience.
  • Stay up-to-date on product knowledge, industry trends, and digital sales best practices.
  • Achieve and exceed monthly sales targets and customer satisfaction goals.
  • Maintain a high level of professionalism and customer service throughout the entire sales process.
  • Identify opportunities for cross-selling and up-selling products / services.
  • Prepare and present proposals, quotes, and contracts.

Qualifications :

  • Proven experience in internet sales, inside sales, or a similar customer-facing role (1-3 years experience preferred).
  • Strong understanding of digital communication tools and platforms (CRM, chat software, social media).
  • Excellent written and verbal communication skills.
  • Exceptional active listening skills and the ability to build rapport quickly with customers.
  • Highly organized with strong time management and multi-tasking abilities.
  • Self-motivated, goal-oriented, and results-driven.
  • Ability to work independently as well as collaboratively within a team environment.
  • Proficiency in using standard office software (Microsoft Office Suite, Google Workspace).
  • Comfortable with technology and quick to learn new systems.
  • Prior experience with CRM software is a plus.
  • Knowledge of the automotive industry is a strong advantage.
  • High school diploma or equivalent; some college or a Bachelor's degree preferred.

    • What We Offer :

  • Competitive salary and commission structure.
  • Comprehensive benefits package (health, dental, vision, 401k)
  • Paid time off and holidays.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Employee discounts, team building events, modern office space.

    • Physical Requirements

  • Paperwork Processing : Signing and filing necessary documents.
  • Inventory Management : Assisting with inventory tasks, such as moving vehicles or preparing them for delivery.
  • Ability to stand, walk, and sit for extended periods.

    • Benefits of Working at Swickard :

  • Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Positive Culture - Be part of a supportive and collaborative team.
  • Growth Opportunities - Opportunities for continued personal and professional growth.
  • Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

    • About Us

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We’re a hospitality company that happens to sell cars, parts, and service.
  • We are a team. Everyone plays a role in our success.
  • Culture : We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
  • Highline Brands : Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

    • Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

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    Guest Experience Specialist • Gresham

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