Guest Experience Specialist

Job Type Full-time Description

Duties and Responsibilities :

• Respond promptly and professionally to all incoming internet leads (email, chat, website inquiries, social media messages, etc.).
• Proactively follow up with potential customers through various digital channels to nurture leads and answer questions.
• Qualify customer needs and preferences to recommend appropriate products or services.
• Provide detailed product / service information, pricing, and availability.
• Utilize CRM software to track and manage leads, customer interactions, and sales pipeline.
• Schedule appointments (if applicable, e.g., for test drives, product demonstrations).
• Negotiate pricing and terms to close sales in a timely and efficient manner.
• Collaborate with other sales team members, finance, and service departments to ensure a seamless customer experience.
• Stay up-to-date on product knowledge, industry trends, and digital sales best practices.
• Achieve and exceed monthly sales targets and customer satisfaction goals.
• Maintain a high level of professionalism and customer service throughout the entire sales process.
• Identify opportunities for cross-selling and up-selling products / services.
• Prepare and present proposals, quotes, and contracts.

Qualifications :

What We Offer :

Physical Requirements

Benefits of Working at Swickard :

About Us

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?