Commercial Insurance Account Manager (Remote)

Commercial Insurance Account Manager (Remote)

Company : Insurance Office of America

Location : Fully Remote (Eastern and Central Time Zones; hybrid onsite may be required within 50 miles of Columbia, SC office)

Book Focus : General, Homeowners Associations (HOA)

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations, renewals and renewal process activities.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy.
• Monitor activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications

What We Offer

Salary Range

The expected pay range for this position is $65,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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