Sr. Manager, Production Engineering (People Manager Role)

About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. Senior Manager, Production Engineering Are you data-driven? We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data. We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management. By harnessing the power of hybrid cloud data services, customers gain the freedom of choice to securely manage and move data – anywhere, on any cloud. Only NetApp can help organizations deliver data-rich customer experiences when they rapidly test and deploy new applications that easily use data and services regardless of where they reside or in what form. Job Summary At NetApp, we have an outstanding opportunity to work with the largest cloud providers and premier customers who enthusiastically choose our best of breed storage solution. As a Production Engineering Manager within our Cloud Storage group You will operate a globally distributed cloud storage service and drive efforts that reduce risk to service uptime. You will grow and optimize your team's capabilities while streamlining critical processes in order to add nines to the availability of the production environment. You will work closely with our partners at one of the largest hyperscalers in the world to accelerate the delivery of innovation to our customers while maintaining high customer satisfaction. Our culture carries an ego-free attitude and a results-oriented view of success. Our managers take on the role of a player-coach and thought leader. The type of candidate who fills this position typically has experience with the following People Manager role Leading a team of 8 Experienced with leading and supporting automated DevOps and CloudOps practices Experience with scripting languages such as Python, Bash or Powershell. Experience with a major hyperscaler like Azure, Google Cloud or Amazon Web Services Experience with preparing and presenting data to a wide variety of stakeholders including employees, managers, executives, partners and customers. Core Responsibilities Lead a team of 8 engineers Recruit, train and mentor a world-class team. Develop careers through personal and performance management. Consistently drive key abilities : Availability, Supportability, Observability, Security and Deploy-ability Manage escalated engineering requests; Regularly review incidents to identify process deficiencies and foster continual improvement. Identify product issues and work with engineering teams to resolve them. Value the currency of knowledge and develop procedures to store and distribute it across teams. Foster an environment of continuous learning. Develop business analytics beyond spreadsheets to derive insights and KPIs using tools like PowerBI, Tableau and Looker. Measure improvements in team productivity and ROI for key projects. Apply strong leadership, and motivational skills, including the ability to lead up, across and down multiple business units. Job Requirements Maintains a strong sense of ownership while navigating a matrix organization with fluid priorities. Applies a relentless curiosity for understanding and a rational approach to solving good and bad problems. Balances the role of a customer advocate while shaping solutions to accelerate software delivery. Removes technical, procedural and communication barriers to consistently deliver positive outcomes. Uses empathy and transparency as a means to connect with a globally distributed organization. Excellent documentation and organization skills. Excellent critical thinking skills and problem decomposition skills. Ability to manage multiple projects at a time. Education Bachelor's degree or equivalent practical experience. 10-15 years of experience in managing teams who address technical and business issues. A career progression of increasing complex and sizeable project work and business impact. Compensation : The target salary range for this position is 207,400 - 309,100 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and / or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and / or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer : NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.