Carhop (Jones)

Carhop Position

Position : Carhop

Immediate Supervisor : Manager on Duty (MOD)

Status : Nonexempt

Position Summary : This position serves product to guests.

Essential Job Duties :

• Ensure that product meets operational, quality, and appearance standards before being delivered to guests
• Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
• Provide friendly, quick, and polite service to guests
• Promptly respond to guest requests
• Report customer complaints / issues to MOD
• Assist guest with payment
• Make accurate change quickly and efficiently
• Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
• Comply with all company policies, procedures, and operational standards
• Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards
• Regular attendance

Additional Duties :

Time / Shift Expectations : Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements :

Work Environment : Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions