Intake Coordinator

Job Description

Job Description

Join CASL as an Intake Coordinator and Make a Difference

Your Mission :

The Intake Coordinator supports CASL’s mission of building healthy, stable, and empowered lives by being the first point of contact for individuals and families seeking services. This role ensures equitable and culturally responsive access to CASL’s programs, helping clients navigate resources and connect to the right supports with dignity and respect. Through compassionate engagement and efficient coordination, the Intake Coordinator helps remove barriers and fosters inclusion for every community member who turns to CASL for assistance.

About CASL :

Founded in 1979, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas : health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

To hear about :

CASL's history, watch here

CASL's future, watch here

Make a Difference, and Get the Support You Deserve

Salary Range : $51,000 – $55,000 / year \u007C Full Benefits Package Included

We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters.

This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.

What You’ll Impact

As an Intake Coordinator, you play a key role in shaping each client’s first experience with CASL. Your ability to listen, assess needs, and coordinate services ensures clients feel supported and understood from the moment they walk through the door. By maintainingaccurate records, tracking referrals, and collaborating across departments, you help strengthen CASL’s integrated care approach, promoting continuity, quality, and accessibility across all service lines.

Key Responsibilities :

Client Service / Partner Responsibilities

• Serve as the primary front-line contact for walk-in clients, phone inquiries, and online requests regarding CASL’s programs and services.
• Conduct comprehensive intake interviews using a client-centered approach to assess needs and determine eligibility for programs such as In-Home Services, Adult Day Services, Behavioral Health, Workforce Development, and others.
• Collaborate closely with CASL program staff to coordinate internal referrals and ensure timely client follow-up.
• Maintain up-to-date knowledge of CASL services, eligibility criteria, and external social service resources.
• Provide language interpretation and translation support (Mandarin / Cantonese / English) to facilitate client understanding and informed decision-making.
• Assist with public-facing materials such as intake forms, flyers, and service guides to ensure accessibility and cultural relevance.

Quality Assurance Responsibilities

Data Management and Documentation :

Team Collaboration :

What You Bring - To thrive in this role, you should have :

Education & Experience :

Skills & Knowledge :

Bonus Points For :

Physical Demands :

Environment and Scheduling :

Compensation & Benefits :

This position offers a salary range of $51,000 - $55,000 annually, reflective of experience and qualifications.

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs.

CASL’s comprehensive benefits package includes :

Medical, Dental, and Vision Coverage

Retirement Plan

Generous Paid Time Off (PTO)

11+ Paid Holidays, including Lunar New Year and Juneteenth

Flexible Spending Account (FSA) & Health Savings Account (HSA)

Life Insurance, AD&D, and Disability Coverage

Voluntary Worksite Benefits and Pet Insurance

Commuter Benefits

Employee Assistance Program (EAP) for you and your household

Why Choose CASL :

Inclusivity : Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.

Empowerment : Support staff empowerment through skill development and growth opportunities.

Collaboration : Be part of a workplace that thrives on collaboration and teamwork.

Transformation : Envision and realize transformative changes in people, processes, and policies.

Resiliency : Work with a dynamic workforce and model resiliency to achieve collective strengths.

Join Us and Make a Difference :

Join us at CASL, where together, we create a brighter future for our community.

Thank you for your interest in joining our team! Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you.

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.

CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.