Seasonal Santaland Manager, Herald Square - Full Time (TEMP)

Be Part Of An Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Managers work with the Santaland Operations Manager to prepare the Macy's Santaland attraction for seasonal operation. Once the attraction is open to the public, managers oversee the day-to-day operation and customer experience of Macy's Santaland on behalf of the Branded Entertainment group.

What You Will Do

• Preparing Santaland attraction and back of house areas for holiday season. Duties may include : Designing, propping, and / or decorating holiday tableaus, e.g. laying snow, stringing lights, cleaning / dusting etc.
• Designing and implementing elf trainings
• Daily scheduling and staff management of elves
• Manage customer flow and experience throughout the Santaland attraction
• Lead reservation experience
• Interface with guests and address special needs and / or concerns
• Facility maintenance of attraction and BOH areas
• Maintaining highest levels of customer service throughout the operation
• Demonstrated experience in responsibly de-escalating and managing through employee relations issues, as well as customer disputes and / or concerns.
• Ability to manage through challenges with the utmost discretion, and an understanding of legal and ethical obligations to colleagues and the company.
• Ensure safety guidelines are being adhered to at Santaland and on location.

Skills You Will Need

Education / Experience :

Communication Skills :

Mathematical Skills :

Reasoning Ability :

Physical Demands :

Other Skills :

Work Hours :

Who You Are

What We Can Offer You

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today! MARKETING00