Dispatcher / Service Coordinator (Experienced)

Job Description

Job Description

Are you motivated to work in a place where you are appreciated by your team and where your work has a direct effect on the success of the company? Do you enjoy problem-solving and have a passion for delivering results? If so, we need talented people like you to join our team!

Using company routing and mapping technology. Dispatchers prepare daily service routes of assigned location for our service associates. You will confirm several route appointments for services each day to ensure productivity / efficiency goals for the technicians to be met. This position is responsible for evaluation any time constraints / scheduling changed and communicating relevant changes or updates with the technicians, team members and branch staff.

Dispatchers ensure a great customer experience by relaying detailed and accurate information to the supervisors and technicians in the field. They handle dual tasks with ease and manage changes to route scheduled promptly. Dispatchers send digital notifications to customers ahead of a scheduled services appointment and dispatch any last-minute schedule changes. They regularly communicate between fellow employees and supervisors with a positive attitude using effective oral / written communications.

As a Dispatchers, you make a real difference for your team and our customers by making technicians schedules clearer, getting people to the right places quickly and back filling to repair schedule gaps. Best of all, we create an environment where you are empowered to do what you do best every day, so you can exceed expectation and bring meaningful experience to our customers.

This an hourly, non-exempt position. The salary range is $18-$20 per hour. Starting wage is determined based on relevant experience.

This position will work from our office in Dallas, TX

The Perks :

• Competitive hourly wage
• Your job is safe with us! We are a fast-growing company, which means you will have opportunities to advance your career- we promate withing!
• Employee referral bonus
• Affordable health care packages that include medical, dental, vision, and life insurance.
• 401k, 6 Company Paid Holidays, Paid Vacation, Paid Sick Leave, 2 Floating Holidays
• Fun team celebrations year-round!!

Must Haves :