Loan Servicing Intern, Operations Center - Onalaska, WI

Loan Servicing Intern

At Altra Federal Credit Union, we are more than just a financial institution we are a community partner dedicated to helping our members achieve their financial goals. We believe in education, integrity, and empowerment, and we are looking for motivated individuals who share our values to join our team.

We are seeking a detail-oriented and eager-to-learn Loan Servicing Intern to join our team. This is an excellent opportunity for students interested in finance or credit union operations to gain hands-on experience in a professional, member-focused environment.

Key responsibilities include : assisting in the processing and servicing of consumer and real estate loans, performing routine administrative tasks such as document verification, data entry, and file maintenance, processing incoming mail for the Escrow and Loan Servicing departments, packaging and mailing escrow payment packages and other various correspondences, supporting the team with loan payment processing, payoff quotes, and loan modifications, assisting with tasks related to titling, including lien perfection and lien releases, performing basic file maintenance on member files, providing loan documentation to members as requested, and ensuring compliance with all credit union policies and regulatory requirements.

Participation in special projects and other duties as assigned is also expected.

Qualifications include : a high school diploma (or equivalent) required, currently pursuing a degree in Finance, Accounting, Business Management, Economics, or a related field required, 1+ year of office, financial institution, or customer service experience preferred, strong communication and interpersonal skills, strong attention to detail and organizational skills, and the ability to work independently and collaboratively in a fast-paced environment.

Learning opportunities include : hands-on experience in loan operations and servicing, exposure to credit union compliance and member service practices, mentorship from experienced professionals in the field, and opportunities to develop professional skills in a supportive environment.

Internship details include : a duration of twelve (12) months in length, with the possibility of extension, part-time temporary position; 20-hours per week, Monday through Friday, hours and days based on the student's schedule of availability during school semesters, and up to 40-hours per week during the summer months and holiday breaks.

Pay and benefits include : a starting pay of $17.00 per hour, when bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam, up to a 6% employer-matched 401(k) + 3% employer contribution, paid training opportunities, and employee-only perks and discounts.

At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.