Vehicle Titling & Licensing Specialist I OR II- El JebelEagle County Govt • Carbondale, CO, US
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Vehicle Titling & Licensing Specialist I OR II- El Jebel
Eagle County Govt • Carbondale, CO, US
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job_description.job_card.job_descriptionExamine and verify valid forms of secure and verifiable identification (SVID) from all jurisdictions; understand residency requirements for vehicles registered in Eagle County. Examine and verify all documentation required to complete motor vehicle transactions, including titles, registrations, tax receipts, dealer bills of sale, VIN inspections, insurance certificates, and related forms. Determine requirements for transferring ownership of out-of-state or out-of-country vehicles; evaluate and identify valid and fraudulent titles. Accurately process motor vehicle titles, confirming seller and buyer assignments, odometer disclosures, SVIDs, and supporting documents. Process duplicate, salvage, rebuilt, abandoned, off-highway, and special mobile machinery title transactions. Assist customers in acquiring titles when original titles are unavailable through bonding or in-lieu procedures. Help customers transfer ownership of a vehicle after a death using legal documents such as powers of attorney, affidavits, and death certificates. Perform vehicle inspections for VIN verification and issue "homemade trailer ID" numbers for trailers without VINs. Issue temporary vehicle registration permits to new owners, ensuring proper collection of sales taxes and determining permit extension limits. Issue and renew specifically numbered license plates, year tabs, and month tabs with precise precision. Facilitate correct application and issuance of over 150 types of specialty license plates using a print-on-demand process. Assist customers in understanding the application process and possible fees for personalized, disabled, military, and other specialty plates. Provide prompt, professional, and grammatically correct responses to complex customer inquiries by phone, email, and in-person. Execute proper opening, closing, cash handling, and deposit procedures. Complete daily back-office work, including online transactions, mail transactions, and title maintenance duties. Assist with voter services during election periods as needed. Serve the community by demonstrating Eagle County Government mission and core values and following relevant policies and procedures. Other duties as assigned. Associate's or Bachelor's degree in Business or a paralegal certificate preferred. Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service, or an equivalent combination of education and experience. Four years of proven success in a related position, preferred. Above average proficiency in Microsoft Office Suite, Google applications, and email. Valid driver's license preferred. Typing speed 45 words per minute. Proficient in Microsoft Office Suite (Word, Excel) and Google applications. Excellent customer service skills; ability to remain calm and focused in stressful situations. Strong organizational skills with the ability to set priorities and meet deadlines with minimal direction. Ability to communicate clearly and concisely, both verbally and in writing. Bilingual skills (English / Spanish) desirable. Associate's or Bachelor's degree in Business or a paralegal certificate preferred. At least 1.5 years of proven success in the Specialist I position, inclusive of essential functions and required knowledge, skills, and abilities. Above average proficiency in Microsoft Office Suite, Google applications, and email. Valid driver's license preferred. All skills required for the Specialist I position. Maintains consistent enthusiasm and patience for mentoring, training, and supporting Specialist I teammates. Proven ability to handle customer dissatisfaction and combative situations in a tactful, clear, and courteous manner. Demonstrates exceptional reliability, punctuality, and commitment. Able to stoop, stand, and / or sit for extended periods and handle objects weighing 40 pounds or less. Comprehensive medical, dental, and vision insurance (as low as $85 / month for employee only). Wellness program with cash or extra days off. 15 paid holidays. Paid time off starting at 12 days and additional medical leave. Paid volunteer hours. 8% retirement plan match. Free classes at Colorado Mountain College. Tuition reimbursement programs. Bilingual pay incentive. Free bus pass and more.
Job Overview
Eagle County Government is hiring a Vehicle Titling & Licensing Specialist I or II. The position will be based on experience, knowledge, skills, and abilities.
Hiring Ranges
- Specialist I : $25.50 – $29.96 per hour; maximum pay $34.42
- Specialist II : $27.46 – $32.96 per hour; maximum pay $38.45
The Specialist is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions in accordance with Colorado revised statutes and clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory motor vehicle revenue due to state and local tax jurisdictions on each vehicle transaction.
Additionally, the Specialist accurately records, indexes, searches, and preserves permanent public documents in accordance with Colorado revised statutes and clerk office policies. The role also involves issuing marriage licenses.
This position is highly complex, requiring a minimum of one year of hands-on and back-office training to become competent in the majority of responsibilities and functions. The Specialist assists with election and voter services during election periods.
Schedule & Location
Office hours : Monday – Friday, 8 a.m. – 5 p.m. (A 4x10 schedule may be possible)
Location : El Jebel, CO.
Essential Duties (Applicable to both positions)
Qualifications for Specialist I
Education, Experience, Licensure, Certification, or Registration :
Skills & Abilities :
Qualifications for Specialist II
Education, Experience, Licensure, Certification, or Registration :
Skills & Abilities :
Culture & Benefits
Working in local government offers a career path with flexibility and support for mental health and wellness. Eagle County is recognized as a Best Place to Work for its modern, values-driven workplace, professional development opportunities, and a culture that supports work-life balance.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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