Courtesy Clerk

Courtesy Clerk

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.

Reporting relations are to the District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, Service Managers.

Primary duties and responsibilities include : providing prompt, efficient and friendly customer service; greeting customers in a friendly manner; learning customers' names and addressing them by name; assisting customers by escorting them to products, securing out of reach products, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience; answering the telephone promptly; working with co-workers as a team; packaging purchases; cleaning areas; assisting customers in transporting purchases; helping train new courtesy clerks; checking prices on products; pulling products forward on shelf; bringing carts in from parking lot; cleaning can redemption area; stocking, facing, rotating merchandise; maintaining supplies; adhering to department and company guidelines; and reporting to work on time.

Secondary duties and responsibilities include : assisting in all departments as requested; delivering product to customers; shoveling, salting, and sanding walkways; assisting in other areas of store as needed; and performing other job related duties and special projects.

Knowledge, skills, abilities and worker characteristics include : ability to carry out detailed but uninvolved written or verbal instructions; ability to do simple addition and subtraction; ability to understand and follow verbal or demonstrated instructions; and increased contact with people.

Education and experience requirements are none.

Physical requirements include : ability to exert up to 50 pounds of force occasionally; ability to exert up to 20 pounds of force frequently; ability to exert up to 10 pounds of force constantly; vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision; and ability to perform the following physical activities : climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working conditions include exposure to noise, temperature extremes, dampness, dirt, and chemicals / solvents.

Equipment used includes Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, and box cutter.

Contacts include daily contact with the general public and occasional contact with suppliers / vendors.