Access Center Representative

Primary Scheduler

POSITION SUMMARY : Serves as primary scheduler for all patients. Obtains medical insurance and demographic information to schedule and register patients for medical and dental encounters. Documents reason for appointment. Ensures proper classification of patients. Assists patients with scheduling referral appointments. Verifies insurance and program eligibility. Makes pre-appointment reminder calls to patients. Works closely with volunteer physicians and support staff to ensure proper scheduling templates.

Provides support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years.

EDUCATION REQUIREMENTS : High School graduate or GED. Certification preferred in any of the following areas : medical insurance carriers (Medicare, Medicaid, and Commercial), patient scheduling, or medical office specialist

EXPERIENCE REQUIREMENTS : Minimum of one year experience in customer service or patient relations needed. Excellent interpersonal verbal communication skills necessary. Excellent problem solving skills needed. Experience in a healthcare setting and automated patient scheduling required. Excellent verbal and written communications skills required in both English and Spanish.

JOB KNOWLEDGE : The following are required : knowledge of basic office procedures and equipment; medical terminology; understanding of current ICD-9 and CPT coding; computer literacy in word processing and spreadsheets; knowledge of OSHA and HIPAA guidelines; professional written and verbal skills. Must speak and write Spanish fluently.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability / veteran