Job Manager On Duty

Manager On Duty

The Manager On Duty (MOD) will act as the key leadership presence in the absence of senior leadership to ensure smooth operations and emergency management at the Camden Kroc Center. The MOD functions as the emergency response point person and helps resolve escalated customer service or safety concerns.

Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

Security Operations and Emergency Response

• Act as the primary point of contact for emergency response, ensuring a safe environment for members, guests, and staff.
• Monitor the safety of the facility by conducting regular inspections and promptly addressing any unsafe conditions or hazards, in collaboration with the security and facilities departments.
• Coordinate with security and respond to escalated member concerns, especially those related to safety or security, and ensure they are resolved efficiently.
• Complete and submit detailed and accurate accident and incident reports following any safety incidents, ensuring timely follow-up with the appropriate personnel.
• Ensure compliance with child protection policies and report any suspicions of child abuse to the supervisor and Child Protective Service.
• Attend to accidents and injuries according to policy, generating legible and accurate accident and incident reports as required and forwarding them to appropriate personnel in the time frames prescribed.

Operations and Facility Management

Reporting and Communication

Additional Responsibilities

Qualifications

Associate's degree or equivalent combination of relevant education and work experience, or equivalent work experience.

Three (3) years of prior experience in security, law enforcement, or facility management is preferred.

Must have a valid driver's license and be approved to drive Salvation Army vehicles.

Must understand and support The Salvation Army's mission as a church and a social services organization.

Desired Qualifications

Proficiency in English and Spanish is preferred.

Sensitivity and awareness of diverse cultural perspectives and the ability to work effectively with diverse populations.

Strong organizational and multitasking skills, with the ability to prioritize work and meet deadlines.

Proficient in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint), with excellent written and verbal communication skills.

Demonstrated good judgment, resourcefulness, flexibility, and problem-solving abilities.

Service-oriented team player who can take initiative, work independently, and adapt to a fast-paced environment while maintaining The Salvation Army's mission and standards.