Technical Director - SaaS Operations - Health Plans ($175K) Tampa

MediabistroWorkFromHome, FL, United States

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Technical Director - SaaS Operations - Health Plans ($175K)

This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$165,000.00 / yr - $175,000.00 / yr

Local to Tampa preferred | Remote potential considered with 50% travel (2 weeks / month).

This is a technical delivery and integration role, not a Director of Software or Product.

The Technical Director, SaaS Operations Delivery will establish and scale an internal technical practice to deliver technical services to help with Delivery and Integration of a SaaS enterprise platform to our healthcare clients. This person will need to have a technical proficient background in SQL, API's and KPI's and lead by example with a focus on supporting the Dev, Product, and PMO teams for driving the technical health of our diverse client portfolio. Core areas of responsibility include :

File-based integrations
3rd party application integrations
Technical reporting and business intelligence
SQL database expertise (Queries, Joins, etc) and API based interfaces.
SaaS product support and on time delivery

Key Responsibilities :

Client Management

Guide clients in leveraging the platform to achieve their strategic technical goals.

Assess risks in engagements and implement effective mitigation strategies.

Serve as a primary escalation point to resolve client issues and maintain satisfaction.

Oversee operational and financial health of the client portfolio, driving billability and efficiency.

Build operational frameworks to maximize delivery throughput, profitability, and client satisfaction.

Operational Management

Define and standardize the technical delivery practice, including KPIs like time-to-value, delivery efficiency, quality, and client satisfaction.

Build and manage a resource and knowledge-sharing structure to optimize capacity.

Establish continuous improvement practices to adapt the consulting model based on evolving client and business needs, leveraging advanced technology like AI.

Monitor adherence to processes, address compliance issues, and evolve operational infrastructure.

Employee Management

Lead, grow, and manage a team of technical managers and individual contributors to deliver top-tier client service and meet success metrics

Motivate, develop, and hold employees accountable to KPIs related to utilization, billability, delivery quality, and customer service.

Address team productivity and morale concerns in a timely and effective manner.

Skill Requirements :

10 years of healthcare integrations and delivery operations experience, including 3+ years in a supervisory role.

3 years of experience with SaaS enterprise software for health plans.

Proven technical knowledge of SQL, API, Data Mapping, EDI, and enterprise product integration

Strong strategic thinking and technical consulting capabilities.

Expertise in SaaS delivery, project management, and risk management.

Proven ability to lead and grow teams, and scale operations.

Excellent relationship-building, interpersonal, written, and verbal communication skills.

Proficiency with MS Office and process mapping tools.

Must be able to travel as necessary.

Unable to sponsor - must be Green Card Holder or US Citizen

Education / Certification Requirements :

Bachelor’s degree in Computer Science or an equivalent technical field (required).

Salary + Bonus

Seniority level

Director

Employment type

Full-time

Job function

Information Technology, Product Management, and Consulting

Industries

IT System Custom Software Development and Software Development

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Technical Director • WorkFromHome, FL, United States

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