Events Operations Manager

Events Operations Manager

Starting Pay Range : $19-$25 / HR DOE

Full Time / Part Time : Full-Time, Hourly

Schedule : Variety of opening, mid, and closing shifts depending on events.

Benefits : 401k; Paid Holidays; Paid Pregnancy & Parental Leave; Health / Dental / Vision / Employer Paid Life, Voluntary Life, AD&D Insurance; Employer contribution to Health Savings Account (HSA); Team Member Perks and Discounts.

The Gist

As the Events Operations Manager at FatCats, you'll be the driving force behind unforgettable guest experiences. You'll oversee event planning, sales, and execution while leading a team of Party Hosts. If you're detail-oriented, thrive in a fast-paced environment, and have a passion for building relationships and delivering exceptional service, this role is your perfect match!

About FatCats

Our Mission : Delight and connect people... one game, one film, one experience at a time.

Our Values : We listen first to practice humility, believe in each other to build trust, strive for daily improvement to achieve excellence, show up for one another to embody teamwork, and lead in our roles to demonstrate stewardship.

Leadership Guiding Principles : As Events Operations Manager is a leadership position, we also want you to know about the basic principles we apply in all our interactions as a leader and define what kind of person we want to find for this role.

Assume Positive Intent

Operate in the Gray

Give Others the Benefit of the Doubt

Show Loyalty to the Absent

Exhibit High Courage and High Consideration

Be Respectful in Disagreement

Build Trust with Your Team

Let the Best Idea Win

A Day in the Life of an Events Operations Manager

Start your day by managing inbound and outbound sales calls, booking and planning events, and ensuring smooth operations for all scheduled parties and activities. You'll lead the Party Host team, oversee billing and scheduling, and collaborate with other managers to achieve financial and guest satisfaction goals. This dynamic role will keep you engaged as you make an impact on the community and create memorable experiences for our guests.

• Plan and execute all events, including scheduling, billing, and guest communications.
• Take inbound and make outbound sales calls to secure and plan events, including marketing outreach to build new relationships.
• Represent FatCats at local community events through marketing booths and cold calls.
• Manage, train, and develop the Party Host team to deliver exceptional service and foster growth.
• Work with your management team to meet event and financial goals, ensuring seamless communication and collaboration.
• Regularly communicate with guests to ensure satisfaction and address any concerns.

Qualifications

We are seeking a motivated leader with a background in sales, event planning, or hospitality management who thrives in fast-paced environments. The ideal candidate will possess exceptional organizational and interpersonal skills, a talent for problem-solving, and a proactive, self-starter attitude. Strong communication skills are crucial, along with the ability to manage and develop a team effectively. Key qualifications include a proven ability to build relationships and achieve results through community outreach, excellent time-management and attention to detail, a personable yet professional demeanor that balances fun with productivity, and high emotional intelligence with a collaborative mindset.

Give Us a Shot!

If you're ready to lead a dynamic team, create memorable events, and help grow the FatCats brand, apply now to join our team! FatCats conducts a background check on all new employees. Final employment decision is contingent on all pre-screening requirements.