Customer Success Associate

Job Description

About Us :

Our mission at Renterra is to modernize the $100B+ heavy equipment rental industry. We’ve built an end-to-end platform that transforms how rental companies run their businesses. We are a fast-growing, venture-backed company with an amazing product and a passionate customer base. As we continue to expand, we are seeking a dynamic and proactive Customer Success Associate to join our team and help us grow!

Job Description :

As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.

Key Responsibilities :

• Ongoing support : Serve as a key point of contact for post-sale inquiries and technical concerns.
• Customer Onboarding : Support customer onboardings to ensure smooth integration of our software for new customers.
• Helpdesk Article Creation & Management : Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
• Feedback Collection : Gather and relay customer feedback to the product development team for improvements.
• Collaboration : Work alongside sales, marketing, and product teams to align strategies and share customer insights.

Qualifications :

What We Offer :

Compensation Range : $50,000 - $70,000 / year + benefits

This is a unique opportunity to join an early-stage startup and make a significant impact on its growth trajectory. If you are passionate about revolutionizing an industry that needs a modern software offering and building relationships with customers, we would love to hear from you.

We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.

Renterra is an Equal Opportunity Employer.