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IT Deployment Specialist I

IT Deployment Specialist I

VC3Duluth, Minnesota, US
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Description

  • Must be based in or near Duluth, MN, as this is an onsite role

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We're a team of doers, builders, and tech whisperers who live by 4 core values :

Go Beyond | Own It | Be Curious | Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have :

You will act as the main escalation point from our Service Desk for any new workstation requests for VC3 clients. You will understand and follow the VC3 Way, a set of standards and processes that ensure a predictable result for the customer. You will be responsible for performing workstation imaging and / or configuration, assisting with the set-up of client profiles and identifying hardware based problems. You ensure smooth and efficient deployments and deliver consistent, high-quality support.

What you will be doing :

  • Provide a timely response and guidance to client workstation requests
  • Perform imaging and deployment of client machines via VC3 imaging guidelines and following client process
  • Perform OS upgrades and Service Pack installs, ensuring that applications are properly licensed, and warranties are applied
  • Work with 3rd party vendors as necessary to resolve application or hardware issues
  • Perform proactive maintenance tasks on workstations as necessary
  • Work with end users to identify and resolve issues with hardware or software and add additional hardware to new deployments as needed (RAM, SSD, etc).
  • Perform User Profile Setups on new system setups
  • Answer the loading bay door, receive and sign for personal packages as well as packages for other businesses in the building and place in the appropriate areas on receiving shelf – as needed based on location
  • Additional duties as assigned

    • The tools you bring :

  • 1-3 years in IT related experience
  • Post-secondary education related to IT
  • Experience with Windows 10 / 11 operating systems and all versions of Microsoft Office
  • Experience working with Active Directory
  • Experience with WDS, MDT, managing MS licensing would be an asset
  • Good problem solving and decision-making skills; ability to understand and analyze complex issues
  • Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
  • Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
  • Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
  • Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

    • What's in it for you :

    Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.

    Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k) / RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.

    Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.

    People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.

    Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

  • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. What we expect to pay for the role : $39,000.00 - $45,000.00 USD

    • Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment

    Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

    Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!

    VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.

    VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same : connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.

    We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

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    It Specialist • Duluth, Minnesota, US