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Quality Support Assistant

Quality Support Assistant

Stratosphere QualityTonawanda, NY, US
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Quality Support Assistant

Rate of pay : $19 / hour

Stratosphere Quality's vision is to be the Leading Global Provider of Premium Inspection and Quality Assurance Services. We will create an atmosphere where we recognize the individual, work together to solve problems and foster an environment for employee growth.

Top 10 Reasons to work for Stratosphere Quality :

  • Training - On the job training provided
  • Benefits - Medical Benefits, Life Insurance & 401k all after 60 days
  • Advancement Opportunities - After just 90 days of Employment
  • Referral Program - Earn $200 per referral!
  • SQ Rocs - Be rewarded for your hard work
  • President's Club - Be recognized for your hard work
  • Shutdown Savings - Save wages for a rainy day
  • Reimbursement Program - New Equipment on Us!
  • New Tech - Learn and Work with our newest Technology Platforms
  • Travel Opportunities - Gain exposure to different manufacturing processes

Essential Job Function

Major Function

The Quality Support Assistant will provide day-to-day administrative, technical, and operational support to the Resident Engineer. This role helps ensure smooth communication between the customer by maintaining accurate reports, documentation and assisting with quality monitoring activities.

Key Responsibilities

  • Assist in preparing, maintaining, and distributing daily, weekly, and monthly quality reports (e.g., scrap, inventory, audit findings).
  • Collect and document feedback from customer operations, including photos, defect details, and traceability data.
  • Support monitoring of customer plant processes, including product inspections, containment activities, and quality alerts.
  • Assist with sorting, containment, and organizing defective or suspect material as directed.
  • Track and follow special control batches, test runs, and sample parts; maintain proper documentation.
  • Provide administrative support during test runs, new samples, and trial builds by preparing notes and ensuring follow-up.
  • Attend customer floor walks, verification station reviews, and shift start meetings when required; record and circulate meeting notes.
  • Assist with proactive monitoring and reporting on machining, OEE, and leak test performance.
  • Help coordinate communication with customer by ensuring timely and accurate reporting.
  • Participate in quality calls as requested, primarily to document action items and follow-ups.
  • Maintain organized records of audits, reports and corrective action documentation.
  • Support problem-solving activities by gathering data, photos, and operator feedback to share.
  • Ensure compliance with all site, corporate and safety procedures while carrying out responsibilities.
  • Perform other duties as assigned in support of the quality team.

    • Qualifications

  • High school diploma required; post-secondary education in Quality, Engineering, or a technical discipline preferred.
  • 12 years of experience in a manufacturing, automotive, or quality-related environment is an asset.
  • Strong organizational skills and attention to detail.
  • Ability to collect, analyze, and report data in a clear and concise manner.
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Strong communication skills (verbal and written).
  • Ability to work in a fast-paced environment with changing priorities.
  • Team-oriented, professional, and responsive in customer-facing settings.

    • Why Join Us?

  • Gain hands-on experience in the automotive and manufacturing industry.
  • Work closely with experienced quality engineers and customer representatives.
  • Opportunity to develop technical and problem-solving skills while supporting continuous improvement.
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    Quality Assistant • Tonawanda, NY, US

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