Senior Customer Service Representative

A company is looking for a Sr. Customer Service Representative.

Key Responsibilities

Receive and respond to incoming calls regarding policy document requests, billing inquiries, and renewals

Review and set up new or renewal policies for delivery, ensuring communication with insureds, agents, and underwriters

Process cancellations and maintain follow-up on outstanding items until resolution

Required Qualifications

Associate or bachelor's degree preferred, or 2-4 years of agency experience in Personal & Commercial Lines

3-5 years of experience servicing or selling Property & Casualty Insurance Commercial policies

Previous call center experience is a plus

Bilingual (English and Spanish) language skills preferred

Ability to work a rotating shift extending to 8 : 00pm ET