Retail District Manager - Austin, TX

District Manager

We are seeking a dynamic and results-driven District Manager to lead and inspire a team of 6-8 Retail Store Managers in driving sales, operational excellence, and exceptional customer experience. This leadership role is responsible for executing company strategies, coaching high-performing teams, and ensuring stores operate at peak efficiency while maintaining compliance with T-Mobile and Verge Mobile standards.

If you thrive in a fast-paced, customer-focused environment and have a passion for leadership, team development, and strategic execution, this is your opportunity to make an impact!

What We Value :

#OwnIt | #LimitlessGrowth | #Connection | #Achievers | #SeriousFun | #Integrity

Why You'll Love It Here :

Competitive pay + uncapped monthly commission

Access to your pay before payday with DailyPay benefits

Paid training

Career-growth opportunities

Paid time off benefits and 401k with company match

Medical, Vision, & Dental benefits, plus Pet and Legal Insurance, and other ancillary benefits available

Epic company trips, sales contests & perks

Discounts on the tech you love

Responsibilities :

Leadership & Team Development

Recruit, develop, and retain top talent across multiple retail locations, fostering a high-performance culture.

Coach and mentor Retail Store Managers on hiring, training, and team development to ensure exceptional customer experience.

Conduct weekly leadership meetings with Retail Store Managers to review performance, discuss business strategies, and plan for upcoming promotions and events.

Maintain a culture of accountability by tracking key performance metrics, including sales, operational compliance, team engagement, and customer satisfaction.

Identify performance gaps and implement improvement strategies with urgency, escalating critical issues when necessary.

Sales & Business Performance

Ensure that individual and team sales goals are consistently met or exceeded.

Provide on-the-floor coaching during retail hours, including evenings and weekends, to drive consultative sales and enhance the customer experience.

Analyze store profitability and identify opportunities for growth across the territory.

Strategically implement T-Mobile promotions and initiatives to maximize revenue and meet and exceed sales targets.

Operational Excellence & Compliance

Ensure all stores maintain compliance with T-Mobile and Verge Mobile operational and audit standards.

Monitor and enforce adherence to operational procedures, identifying areas for improvement and implementing corrective actions.

Maintain a rolling list of improvement areas, proactively addressing challenges to optimize store efficiency.

Additional Responsibilities

Perform other duties as assigned to support overall business objectives.

Qualifications :

What We're Looking For :

Strategic Leadership : Ability to guide and develop Retail Store Managers to drive business results.

Sales & Business Acumen : Strong understanding of wireless retail sales, customer experience, and revenue-driving strategies.

Coaching & Development : Passion for building high-performing teams through effective mentorship and motivation.

Operational Excellence : Ability to ensure compliance with company policies and procedures while driving efficiency.

Problem-Solving : Quick to identify challenges and implement solutions with urgency.

Adaptability : Ability to thrive in a fast-paced, ever-evolving wireless retail environment.

Customer Focus : Dedicated to providing outstanding customer experience at every touchpoint.

What You Bring :

A high school diploma or equivalent

3+ years in retail leadership (wireless retail = bonus points)

Leadership energy with a people-first mindset

A passion for attaining goals, growth, and winning as a team

Strong communication and problem-solving skills

Able to work a variation of shifts, able to work any of the seven days of the week (may include evenings, weekends, and holidays)

You're at least 18, authorized to work in the U.S., and can pass a background check

Must be able to register and receive identity verification with CLEAR upon hire

What the Job Demands Physically and Mentally :

Physical Demands :

This role requires a lot of physical activity, including :

Standing and Walking : Requires frequent standing, sitting, talking, listening, and typing. Occasionally, the position may involve climbing, stooping, kneeling, reaching, pushing, pulling, and lifting to 10 pounds.

Work Environment : Noise levels are typically minimal to moderate, with no substantial exposure to adverse environmental conditions.

Communication : Effective communication skills, both verbal and written, are essential for interacting with customers and staff.

Flexibility and Adaptability : District managers need to be able to handle high-pressure situations and adapt to a fast-paced environment.

Other Skills : Beyond physical requirements, retail store managers also need strong leadership, problem-solving, and customer service skills.

Verge Mobile is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Min : USD $60,000.00 / Annually