Consumer Sales Representative-Retail

Consumer Sales Representative-Retail

Job Locations US-MT-Helena

Work Location : 2030 Cromwell Dixon Ln. Ste. F Helena, Montana

Type of Position : Full Time - 40 Hours per Week

Hourly Rate : $19.88 with Uncapped Commission!

Hours : Monday - Friday 9am-6pm and rotating Saturday 8am-5pm

Sign on Bonus : $2,500

The Consumer Sales Representative-Retail is a key contributor in TDS's overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.

This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts.

In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

Responsibilities

• Moves / Adds / Changes / Disconnect Inquiries : Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and / or we can offer at a better value.
• Cash Management Procedures - Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolves construction related issues in specific markets by creating and completing Triage tickets.
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals.
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
• Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
• Special Projects as assigned by Supervisor

Qualifications