Manager III NCH Medical Group Concierge

Overview

Job title : Manager III NCH Medical Group Concierge

Location : 870 111th Avenue North, Naples, FL, 34108

Work type : Full Time | Work schedule : 8 Hour Day

Employer : Naples Comprehensive Health - NCH

Job Summary

The Manager III NCH Medical Group is responsible for managing the day to day operations of assigned NCH Physician Group Outpatient Physician office. The scope of responsibility is based upon the total weighted average of RVU's; gross charges, staff and provider count, locations, and primary vs specialty. The Manager III NCH Medical Group reports to a Regional Administrator and will demonstrate a track record of accomplishment in healthcare operations and personnel supervision within a group practice environment and holds ultimate responsibility for operational and financial performance for assigned practices / ancillary departments. The Manager III NCH Medical Group is responsible for the recruitment, selection, training, performance evaluation of office staff and works to directly support physicians and other providers in the office setting. Above all, this position serves to exceed the expectations of patients and all other customers we serve.

Essential Duties And Responsibilities

• Responsible for the overall direction, coordination, and evaluation within areas as assigned.
• Assumes overall responsibility for personnel management and staffing of the assigned practices / ancillary departments. This includes interviewing and hiring staff following established procedures. Coordinates orientation of new employees. Oversees and participates in staff training and development. Ultimately assumes responsibility for ensuring staff perform their job duties in an exemplary fashion while at the same time addressing instances of staff performance that fall below the established departmental and NCH standards. Ensures staff members remain in compliance with continuing education requirements. Oversees staff work time management and payroll needs. Performs staff evaluations.
• Ensures practice / departmental operations adhere to applicable operational policies, procedures, and standards, covering all aspects of practice / department operations. As shown in NRC metrics.
• Ensures practice / departmental operations are carried out in a manner that continuously demonstrates the highest level of customer service, resulting in satisfied patients, patient family members, physicians, advanced providers, co-workers, and other constituents.
• Analyzes and oversees all operations, procedures, and processes applicable to assigned practices / departments to achieve an exceptionally high degree of efficiency and standardization. Procedures include check-in, check-out, patient registration, appointment scheduling, telephone management, medical records management, referral / appointment management, patient flow, front-desk operations, forms management, equipment and inventory management.
• Ensures practices / departments maintain compliance with applicable regulatory agencies including JCAHO standards.
• Ensure practices / departments perform revenue cycle functions in a manner consistent with established policies, including collection of patient balances, communication with the revenue cycle team, proper patient registration, and effective charge capture.
• Promotes effective marketing of the practices / departments through materials, outreach, patient experience, and community involvement.
• Develops, oversees and manages the practice / departmental budgets. Ensures financial performance meets or exceeds budget. Identifies initiatives to reduce costs or increase revenues and manages supplies and inventory.

Education, Experience And Qualifications

J-18808-Ljbffr