Operations Lead Analyst

Operations Lead Analyst

As an Operations Lead Analyst, you will be responsible for providing leadership and independent direction in the initiation, design, implementation, and management of projects and programs.

What You'll Do

• Daily you will develop reporting in Speech Analytics.
• You'll develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal / external performance management and service provider compensation / incentive payments.
• Assist with development and preparation of annual budget, goals, and objectives. As well as provide monthly forecasting and effective budget updates.
• Implement individual portions of the strategic business plan. Assess, evaluate, and recommend alterations to the business plan as needed.
• Develop and maintain databases of programs, initiatives, and vendors.
• Create internal and external reports on expenses, internal and external incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed.

What You'll Need

The starting pay range for this position is :

$90,400.00 - $120,300.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits :

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).