Customer Service Associate

Are You a Compassionate Problem-Solver Who Makes Customers Feel Valued?

Join Valiant Enterprise as an AT&T Customer Service Associate!

Valiant Enterprise, a leading agency crafting integrated retail marketing campaigns, consistently boosts sales and brand presence for partners like AT&T Retail. We’re seeking highly empathetic and detail-oriented professionals to join our Portland team. Dominate AT&T’s service excellence standards, and we’ll accelerate your progression beyond entry-level while peers are still mastering the basics.

As an AT&T Customer Service Associate, transcend mere question-answering; you master the art of predicting customer needs, leveraging your deep product knowledge and sharp instincts to deliver a level of service that actively builds lasting customer advocacy. This commitment to exceptional interactions directly propels your reputation and career trajectory within the company.

What You’ll Be Doing as a Customer Service Associate :

• Skillfully resolve diverse customer inquiries regarding AT&T wireless, internet, TV, billing, and general account management, ensuring comprehensive solutions.
• Provide accurate and up-to-date information on AT&T's full range of products, services, and current promotions, guiding customer understanding.
• Troubleshoot basic device and service issues with expert guidance, patiently walking customers through solutions for common technical concerns.
• Process account changes, upgrades, and payments flawlessly, maintaining meticulous accuracy in all customer transactions.
• Handle complaints with empathy and adeptly de-escalate tense situations, transforming challenging interactions into positive outcomes.
• Educate customers on self-service tools and digital options, empowering them to manage their accounts conveniently and efficiently.
• Meticulously document all interactions, inquiries, and resolutions within our CRM system, ensuring precise data capture for thorough record-keeping.
• Collaborate effectively with sales teams to identify service improvement opportunities and contribute to cohesive customer acquisition strategies.
• Maintain strict compliance with all company policies and procedures, upholding the highest standards of integrity in every interaction.
• Continuously improve performance through active participation in ongoing training and coaching, enhancing skills and product knowledge.