Customer Account Specialist Trainee : 369427

Job Description

Job Description

Location : Norfolk, VA

Pay Rate : $17.00 / hour

Schedule : Monday–Friday, 8 : 00 AM–5 : 00 PM (training hours). Must be flexible to work extended hours, weekends, and holidays as needed.

Employment Type : Full-time, Onsite (not remote)

Join JobsRUs.com and our client’s dynamic Customer Account Management team!

We are seeking an enthusiastic and motivated Customer Account Specialist Trainee to provide exceptional service and support to our client’s customers in Norfolk, VA. This position offers the opportunity to build a lasting career in customer relations with competitive pay, weekly direct deposits, and access to great benefits.

Why You’ll Love This Opportunity :

Weekly pay via direct deposit

Comprehensive benefits available

Hands-on training with opportunities for growth and advancement

Collaborative, team-oriented environment

Key Responsibilities :

Assist customers with a wide range of inquiries, including billing questions and service issues

Perform billing reconciliation and analyze data to resolve customer concerns

Provide clear, detailed explanations of electric rates and account information

Support customers through professional communication and problem-solving

Maintain accuracy and efficiency while managing multiple systems and screens

Required Qualifications :

Minimum 1 year of call center or customer-facing experience

Strong computer proficiency, including Microsoft Office and video conferencing tools

Excellent multitasking skills with attention to detail

Proven data entry experience (1+ year)

Strong communication and interpersonal skills

Preferred Qualifications :

2+ years of inbound call center experience

Experience in utilities or energy-related customer service

Associate degree (preferred, not required)

Bilingual (a plus, but not required)

Education :

High School Diploma or GED required